CallEast.co.uk - Professional Call Answering Service

Your Business is our Business.

Technology

Call East uses a bespoke software to record the relevant information and forward this in the appropriate manner to the on call personnel.

There are various ways of passing information such as:

» Tone / Message Pagers
» SMS Text Messaging
» Landline Telephone
» Mobile Telephone
» Fax
» Email

Message Pagers and SMS Text Messaging also have an Automatic Confirmation procedure, which confirms that the message has reached it's destination.

All telephone calls in and out of the Call Centre are recorded. This enables us to regularly check our staff for quality of service.

Statistics - Mar 2008

Calls Handled - 33,245
Year to date - 398,852

Within 30 secs - 30,918 (93%)
Year to date - 360,482 (90%)

Average waiting time - 12 secs
Year to date - 16 secs

Our customers include:

Veterinary Surgeries
Software Companies
Refrigeration Companies
Private Health
Service Companies within the oil Industry